Success Partner System Overview
An advanced and unified “Success Partner Platform” tailored to streamline sales, activations, and post-sales operations for distributors and partners. Whether it’s managing orders, customer support, or performance tracking, this system delivers real-time insights, centralized data, and secured transactions to ensure seamless and efficient operations.
Key Integrations & Features
POS Management & Kiosk Integration
A unified app experience that combines POS features with iRM functionalities provided by mPOS. MT is requested to enable app-to-app integration, allowing users to access most mPOS features directly through the POS management application.
Success Partner Core Functionalities
📱 POS & Kiosk Integration
Experience a seamless app environment by combining POS functionality with integrated mPOS features. App-to-app communication enables full access to key tools—without switching platforms.
📍 Field Visit Tracking
Monitor daily visits, sales targets, and regional performance in real time. Admins can configure rules, adjust targets, and access detailed visit reports.
📩 Smart Notifications Center
Send banners, titles, and messages to all user types—ensuring critical updates and campaigns reach the right teams at the right time.
🧠 Retail Agent Testing (ROS Monthly Test)
Evaluate retail staff knowledge through structured monthly or bi-monthly testing as part of the ROS Evolution Program—managed by Operations.
🧾 MEFS Validation
Verify MEFS numbers across retail channels for accurate ownership tracking and audit compliance.
⚙️ Prime Activation Ticketing (D2D)
Let D2D promoters raise tickets for Prime activations and migrations. Back Office teams handle review and processing with built-in workflow support.
📦 Defective Device Compensation
Streamline compensation for faulty MBB devices with monthly summaries and clear tracking of both devices and batteries.
📊 Sales Channel & Data Management
Enable Sales Support teams to build and update sales channel data, keeping information accurate and up-to-date.
📍 Attendance & Location Monitoring (D2D)
Track promoter check-ins, work durations, and GPS locations during field visits—ensuring transparency and accountability.
🛠️ Complaints Management
Field agents can log and follow up on partner complaints. The Back Office team manages updates, escalations, and closures.
🔔 Ticket Alerts via SMS & Email
Ensure timely updates with real-time notifications for ticket actions, keeping all stakeholders informed and reducing operational delays.
🚀 Ready to Optimize Partner Operations?
From the field to the back office, the Success Partner System gives your team the tools they need to perform at their best—with speed, visibility, and control built in.
