WeWebit CRM System: Total Customer Lifecycle Management
The WeWebit Customer Relationship Management (CRM) system empowers businesses of all sizes to manage, automate, and optimize every interaction across their customer lifecycle. Built to enhance internal efficiency and customer satisfaction, it seamlessly integrates into your existing workflows and tech stack.
🔍 Key Features Overview
📊 Comprehensive Dashboard
Gain real-time visibility across all customer-related activities. Instantly track tasks, actions, and updates across every department.
🔌 Flexible Integration
Effortlessly connect with your existing tools and third-party APIs—including payment gateways, plugins, CBS for billing, RMS for resource management, MSISDN, IRM, and more—to ensure full process automation.
⚙️ Advanced Dynamic Settings
Enjoy full control over workflows, UI layouts, user permissions, reporting parameters, and more, enabling you to tailor the system to your exact needs.
📝 Form Builder & Landing Page Creation
Easily create dynamic eForms and mobile/web landing pages with a customizable flow, perfect for onboarding, surveys, registrations, and campaigns.
📱 Mobile App
A fully synced mobile application designed for both internal teams and external users, ensuring anytime, anywhere access.
🔔 Real-Time Notifications
Stay informed with instant alerts on new users, lead activity, and customer interactions—driving faster response and engagement.
💼 Operational & Business Modules
🗂️ Case Management
Streamline the evaluation of customer requests, monitor progress, and track team performance—all in one place.
🔄 Back-Office Cycle
Facilitate secure and efficient account management and conversion processes with smooth handovers and clear visibility.
🎯 Leads Management
Automatically assign leads based on language, branch, department, or custom rules—maximizing sales potential.
🌍 Branches, Franchises & Entity Management
Manage multiple locations and teams with personalized workflows, communication protocols, and process automation.
🤝 Partners & Affiliates
Create and manage multilevel partnerships with dynamic commission structures and performance tracking.
📢 Campaigns Management
Track marketing campaigns, measure resource allocation, monitor ROI, and optimize spend in real time.
📈 Reports & Analytics
Access powerful, customizable reports by status, date, type, or group, and uncover insights that drive informed decision-making.
