WeWebit
Telecom Dealer Management · Mobile POS · Channel Operations

Telecom Dealer Management and Mobile POS, on one platform.

Run retail dealers, virtual dealers, resellers, door-to-door teams and back office from one system. SIM registration, eKYC, subscriber services, dealer wallets and field activity, built on a configuration engine so new services are configured, not rebuilt.

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Nationwidein production at a tier-1 mobile operator
3 → 20+capabilities delivered in 12 months
1codebase behind every capability
Back-office transaction monitoring dashboard with date filters, total, pending, accepted and rejected transaction counts and archiving progress by transaction type
Back-office transaction monitoring
Dealer mobile app home screen with wallet balance, top-up, bundle purchase, POS orders, service requests and new registration shortcuts
White-label · Android, iOS & Huawei · Web
Built for every telecom channel
Retail DealersVirtual DealersDistributors & ResellersD2D Field TeamsBack Office
The platform

Dealer, Field and Customer Operations. One platform.

Replace disconnected dealer portals, field apps and spreadsheets with one telecom channel management platform: dealer management, mobile POS (mPOS), subscriber lifecycle services and field force management.

01 / DEALERS & mPOS

Dealer Management & Mobile POS

Serve physical outlets, virtual dealers and resellers with guided mobile POS transactions, wallets and orders.

02 / SUBSCRIBERS

Subscriber Lifecycle

SIM registration and activation, eKYC, subscriber updates, plan changes and after-sales requests.

03 / BACK OFFICE

Back-office Operations

Route every transaction through review, approval, verification and exception handling.

04 / FIELD

Field Force & Channels

Give D2D teams and supervisors visit tracking, GPS attendance, targets and channel oversight.

Why it moves fast

Configured, not rebuilt.

The platform runs on a configuration engine. A new telecom service is mostly configuration: its form, its approval path and its wording. That is why one codebase scaled from three functions to more than twenty in a year.

FORMS

Dynamic Form Builder

Define the fields, documents, validations and signatures a transaction needs, then reuse them across channels.

WORKFLOWS

Dynamic Workflow Engine

Set who reviews what, in which order, and what happens on approval or rejection, per service.

LANGUAGE

Dynamic Translation System

Any language, for the app and the back office. Your own team adds languages and edits wording, with no developer and no release.

Nationwide production. Running live across a tier-1 operator's dealer and field channels.
3 → 20+ capabilities delivered in twelve months on a single codebase.
One back office for every service, instead of a new tool per launch.
Mobile app

From the counter to the field, in one app.

Real screens from the production app: a guided eKYC journey for every subscriber transaction, and the daily tools dealers and field teams work with.

Subscriber transaction with eKYC

Example: SIM swap, six steps
SIM swap form with MSISDN and ICCID fields, each with QR and barcode scanning
1

Scan the SIM

MSISDN and ICCID captured by QR or barcode scan, not typed.

Scan document front screen with a camera frame for the identity document
2

Scan the ID Document

The camera captures the front and back of the ID or passport inside a guided frame.

NFC chip reading screen instructing the user to hold the phone against the document, with an option to skip for documents without a chip
3

Read the NFC Chip

Reads the e-passport or ID chip for tamper-proof data, with a fallback for documents without one.

Identity verification in progress screen showing upload and document processing steps with elapsed time
4

Verify Automatically

Selfie and document data are uploaded and checked, with live progress.

Verification failed screen: liveness check and face matching passed, document check failed with a retake tip, fraud check passed
5

Stop fraud at the counter

Liveness, document, face-match and fraud checks, with a clear reason and retake guidance when one fails.

Digital signature capture screen during a subscriber transaction
6

Sign and Submit

The subscriber signs on screen and the transaction goes to back-office review.

Dealer & Field Operations

Daily tools for dealers and promoters
Dealer workspace showing wallet balance, registrations by status and service shortcuts

Dealer Workspace

Wallet balance, bundles, POS orders, service requests and registrations.

Service request history grouped by date, showing request type, request ID and status such as approved, rejected or new

Request Tracking

Every request with its ID and live status: new, approved or rejected.

Request order screen: choose a distributor and add items such as prepaid SIM cards

Stock Orders

Order SIM cards, devices and vouchers from the assigned distributor.

Visit targets screen with monthly visit progress bars

Visit Targets

Field team targets, completed visits and monthly performance.

GPS check-in screen with a map confirming the user is within range of the visit location

GPS Check-in

Field visits confirmed by map-based proximity checks.

Back office

Operational Oversight, Clearly Visualized.

Review queues for every transaction, plus dashboards for approval progress and activation trends.

Back-office registration review: subscriber data fields beside the scanned identity document, with Approve, Reject reason, Reject and Next actions. Personal data blurred.

Registration Review

Reviewers check the captured subscriber data against the scanned document side by side, then approve, or reject with a selected reason that goes straight back to the dealer's app. Personal data blurred.

Transaction monitoring dashboard with date filters, KPI cards for total, pending, accepted and rejected transactions, and archiving progress by type

Transaction Monitoring

Total, pending, accepted and rejected transactions with date filters and progress by transaction type.

Activation analytics dashboard with daily activation trend, hourly activation trend and transaction status table

Activation Analytics

Activation performance by day and hour, compared across activation streams, with transaction status in one view.

Who it serves

One Platform. Every way you serve subscribers.

From dealer portals and mobile points of sale to field sales and customer service, each channel gets the operating model it needs.

Dealer Management System (DMS)

A common workspace for retail dealers and resellers: transactions, orders, wallet and subscriber services.

Virtual Dealer & mPOS

Mobile, digitally operated dealer journeys that are not tied to a physical counter.

Door-to-Door (D2D) Sales

Promoters and field teams with visits, attendance, onboarding and supervisor oversight.

Subscriber Lifecycle & eKYC

Identity verification, SIM registration, subscriber updates, after-sales and approvals in guided journeys.

Capabilities

Five modules.
One connected platform.

From subscriber onboarding to field-force enablement, every module shares the same forms, workflows and back office.

01 / 05

Subscriber Onboarding & Lifecycle

Digital SIM registration, eKYC, activation and lifecycle changes.

  • RegistrationeKYC, NFC, liveness & activation
  • Information updateCustomer data & documents
  • Re-registrationResubmit KYC & documents
  • Plan migrationSwitch plans or tiers
  • Product replacementValidated swaps & returns
  • Account transferMove in from other providers
  • Ownership changeOne- or two-sided transfer
  • Priority servicePremium customer tickets
02 / 05

Customer Service, After-Sales & Corporate

Support, after-sales and corporate servicing across dealer and retail POS channels.

  • ComplaintsLog, track & resolve
  • Customer lookupAccount & product profile
  • Add-on servicesAdd or remove add-ons
  • Service activationActivate or suspend
  • CompensationCredits for faulty items
  • Corporate accountsB2B accounts, contracts & approvals
03 / 05

Sales & Distribution

Sales tools for dealers, resellers and virtual dealer operations.

  • PerformanceTargets vs. actuals
  • Reseller walletBalance & top-ups
  • Flexible bundlesDaily to monthly packages
  • POS ordersStock, devices & vouchers
  • CommissionBalance & breakdown
04 / 05

Field Force & Channel Management

Door-to-door sales, field force management, visits and channel activity.

  • Data collectionChannel onboarding
  • Device returnsDefective unit handling
  • Field attendanceGPS sign-in & sign-out
  • Inventory auditSerial & device checks
  • Visit trackingQR & proximity checks
  • Door-to-door salesPromoter activity
05 / 05

Knowledge & Workforce

Training, notifications and support for distributed channel teams.

  • Sales toolkitTraining & resources
  • Partner supportSelf-service help desk
  • NotificationsTargeted, scheduled
  • AssessmentsScored training exams
The operating model

From the first customer interaction to the final approval.

Every service follows the same path, so a new one launches into processes your teams already know.

01 · INITIATE

Start In Any Channel

A dealer, promoter or agent starts a registration, service request, order or field task.

02 · CAPTURE

Collect Information

Customer details, documents, signatures and task evidence are captured in guided forms.

03 · REVIEW

Route & Approve

Back-office reviewers accept or reject according to the service's workflow.

04 · OPERATE

Monitor & Improve

Follow transactions, coordinate teams and track channel performance from dashboards.

Designed for integration

One experience across your telecom ecosystem.

Channel workflows connect to the services, controls and operational systems behind them. Deploy in the cloud, on-premise in your own data centre, or both, under your own brand.

✓ Digital onboarding & eKYC✓ Transaction workflows✓ NFC chip, liveness & face match✓ Field activity tracking✓ Back-office approvals✓ External system integration✓ Cloud, on-premise or hybrid✓ White-label, your brand✓ Any language, managed by you✓ Android, iOS & Huawei
FAQ

Questions operators ask.

What is a telecom dealer management system?

A telecom dealer management system (DMS) gives an operator one place to run its sales and service channels: retail dealers, resellers, virtual dealers and door-to-door teams. It covers the transactions they perform, such as SIM registration, activations and subscriber requests, plus wallets, commission, field activity and the back-office reviews behind them.

Does the platform support SIM registration and eKYC?

Yes. Dealers scan the SIM, capture the customer's ID document with the camera and read its NFC chip where present, then take a selfie. Automated checks run liveness, document authenticity, face matching and fraud screening, the subscriber signs on screen, and the transaction is routed to back-office review for acceptance or rejection.

Does it work with NFC e-passports and with IDs that have no chip?

Yes. Where the passport or ID card has an NFC chip, the app reads it for tamper-proof identity data. For documents without a chip, the dealer skips the NFC step and verification continues from the scanned document and selfie.

What happens when identity verification fails?

The app shows exactly which check failed (liveness, document, face match or fraud) with guidance to retake, for example avoiding glare on the document. In the back office, reviewers can also reject a transaction with a selected reason, and the dealer follows its status in the app.

Can it manage door-to-door (D2D) and field sales teams?

Yes. Field teams get GPS-based attendance, visit tracking with QR and proximity checks, visit targets, inventory audits and data collection, while supervisors follow progress from the web back office.

Can virtual dealers use it without a physical shop?

Yes. The full point of sale runs on the dealer's phone: registrations, service requests, bundles, wallet and stock orders. Virtual dealers and promoters can serve subscribers anywhere, not only at a counter.

How are dealer wallets, bundles and commission handled?

Dealers see their wallet balance and top up, sell bundles from daily to monthly packages, order SIM cards, devices and vouchers from their distributor, and view their commission balance with a full breakdown.

Does it support corporate (B2B) customers?

Yes. Corporate accounts and their contracts are serviced on the same platform, through the same guided workflows and back-office approvals as consumer transactions.

Can it run on-premise or in our own data centre?

Yes. The platform can be deployed in the cloud, on-premise in the operator's own data centre, or as a hybrid of both, depending on the operator's data residency and infrastructure requirements.

Is the platform white-label?

Yes. The mobile app and back office are delivered under the operator's own brand, so dealers and subscribers see the operator, not WeWebit.

What languages does it support?

Any language. Interface text for both the mobile app and the web back office is managed by the operator's own team through the built-in translation system, so adding a language or changing wording needs no developer and no new release.

Which devices does the mobile app run on?

The app runs on Android, iOS and Huawei devices, and the back office runs in the web browser.

How quickly can new services be added?

Much of a new service is configured rather than coded. Forms, approval workflows and interface text are defined in the platform's configuration engine. That is how the reference deployment grew from three functions to more than twenty capabilities in twelve months on a single codebase.

How does it integrate with our existing telecom systems?

The platform connects channel transactions to the operator's own systems through integrations. Integration scope and deployment architecture are agreed with each operator during discovery.

Let's talk

Ready to unify your telecom channels?

See how dealer management, mobile POS, subscriber onboarding, D2D field operations and back office work together on one platform. Tell us about your channels and we'll set up a walkthrough.

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